Genesis Comfort Care INC. respects the privacy of our staff and clients. We are committed to protecting the confidentiality of your personal information. Here are the principles that we follow:
Accountability
Genesis Comfort Care INC. is responsible for the information it holds and adheres to the Federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Identifying Purposes
We collect and use patient information only for purposes that have been consented to. These purposes include: direct client care, administration, training, accuracy, quality assurance, as well as compliance with legal and regulatory requirements.
Consent
We respect the consent of our staff and clients. No information will be disclosed to a third party unless prior consent has been provided or in which disclosure is a legal requirement.
Limiting Collection
Genesis Comfort Care INC. will limit the collection of personal information to that which is needed for the purposes identified. Information will be collected by fair and lawful means.
Limiting Use, Disclosure and Retention
Unless permitted or required by law, Genesis Comfort Care INC. will only use your personal information for the purposes for which it was collected. All personal information will be kept if it is required to fulfill those purposes.
Accuracy
Genesis Comfort Care INC. will take all of the necessary steps to ensure that your personal information is complete and accurate as possible, in order to properly satisfy the purposes for which it is to be used.
Safeguards
Personal information will be protected by appropriate security, relative to the sensitivity of the information.
Openness
Upon request, Genesis Comfort Care INC. will provide you with specific information about our policies and practices relating to the management of personal information.
Individual Access
Upon request, Genesis Comfort Care INC. will inform you of the existence, use, and disclosure of your personal information and you will be given access to that information. You may be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
Challenging Compliance
If you have any inquiries, questions or comments regarding Genesis Comfort Care INC. privacy practices, please contact us by email at info@genesiscomfortcare.ca or by phone at (519) 807-0652 or in writing at:
Genesis Comfort Care INC.
24 B McIntyre Place
Kitchener, ON
N2R 1H7